---
title: Pausing, resuming and cancelling your subscription
description: Subscription changes
---

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# Pausing, resuming and cancelling your subscription

## In this article, you’ll learn how to pause, resume and cancel your Gleanin subscription, including what happens to your account while it’s paused.

[**Pausing your subscription**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#pause)  
[**Removing a scheduled pause**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#removing-pause)  
[**While your subscription is paused**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#in-pause)  
[**Resuming your subscription**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#resuming)  
[**Cancelling your subscription**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#cancelling)  
[**Keeping a subscription that’s set to cancel**](https://resources.gleanin.com/knowledge/pausing-resuming-and-cancelling-your-subscription#keep-sub)

Only an **Admin** can pause, resume or cancel a subscription.

### **Pausing your subscription**

If you have no events coming up, you can pause your subscription instead of cancelling it. It pauses at the end of your current billing term and resumes automatically on the date you choose. While it’s paused, billing stops.

**Please read this before you pause.** Pausing stops your billing, and it also stops your access to Gleanin. When the pause starts, at the end of your current billing term:

- your events are archived
- you can no longer open your events, assets, campaigns or results, or download anything from them
- you and your team can only open **Billing & Plan**, **Team & Access** and **Switch account**

Your data isn’t deleted while you’re paused, but you won’t be able to see it or take it out. The only way back in is to resume your subscription, which starts a new billing cycle that day and charges the full amount straight away.

**If you’ll need your results later, please download them before your pause starts.** Until then your subscription runs as normal and you have full access.

**To pause your subscription, follow the steps below:**

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Click **Manage subscription**
4. Click **Pause subscription** at the bottom of the page
5. Under **How long would you like to pause for?**, choose how long: 
     1. Choose from **1 month** to **6 months**, counted from the end of your current billing term, or
     2. Choose **Until a specific date** and pick the date under **Resume on**
6. Enter your reason under **Tell us why you're pausing**
7. Click **Pause subscription**

You will see the message **Pause scheduled for the end of your billing term**.

### **Removing a scheduled pause**

You can change your mind any time before the pause starts:

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Under **Manage subscription**, click **Remove scheduled pause**

You will see the message **Scheduled pause removed**.

### **While your subscription is paused**

- Your events are archived, and you can’t open your events, assets, campaigns or results
- If you try, you will be taken to **Billing & Plan** and see the message **This account subscription is not active.**
- Billing stops until your subscription resumes
- Your subscription resumes automatically on the date you chose, or you can resume it earlier yourself

### **Resuming your subscription**

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Under **Manage subscription**, click **Resume subscription**
4. Check the amount you will be charged
5. Click **Resume subscription**

You will see the message **Subscription resumed**.

Please keep in mind that resuming starts a new billing cycle today and charges your full plan and add-ons straight away. Your events stay archived after you resume, so please contact us at [hello@gleanin.com](mailto:hello@gleanin.com) and we’ll restore them for you.

### **Cancelling your subscription**

Please keep in mind that once your subscription ends, your data will be permanently deleted. If you have no events right now, pausing keeps your data and stops billing instead.

#### **Cancelling an active subscription**

Your subscription stays active until the end of your current billing term, and then ends.

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Click **Manage subscription**
4. Click **Cancel subscription** at the bottom of the page
5. Click **Cancel subscription** again, or **Pause instead** if you’d rather pause
6. Finish cancelling in the window that opens, then close it

#### **Cancelling a paused subscription**

A paused subscription is cancelled straight away.

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Under **Manage subscription**, click **Cancel subscription**
4. Under **Why are you cancelling?**, choose a reason
5. Type **cancel** in the box to confirm
6. Click **Cancel subscription**

You will see **Subscription successfully cancelled.**

To come back to Gleanin later, choose a plan on **Billing & Plan**. Please see **Managing your Gleanin subscription**.

### **Keeping a subscription that’s set to cancel**

If you cancelled an active subscription and change your mind before the end of your billing term:

1. Click your account name at the top of the left-hand side menu
2. Click **Billing & Plan**
3. Under **Manage subscription**, click **Remove scheduled cancellation**

You will see the message **Scheduled cancellation removed**, and your subscription will renew as normal.

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