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      New conversion tracking

      You can track conversions for your campaign in Gleanin by adding our conversion tracking script to your event marketing and desired conversion page. 

      We call it a "new" conversion tracking method as the previous 3rd party, cookie-reliant approach will be phased out on our end in the coming months.

      The new conversion tracking script consists of different snippets of code that will need to be implemented on your event marketing, registration and registration confirmation pages. 

      To use the new method, you will need to follow the steps from one of the categories below. Note that all the instructions below refer to conversion tracking without the Gleanin share tool, which will need to be added separately; however, the usual UTM landing page URL recommendations have not changed. 

      For the old setup, please see the article here. 

      Conversion tracking setup (HTML)

      Conversion tracking using Google Tag Manager

      Conversion tracking on Cvent pages

      Conversion tracking on Visit by GES pages

      Conversion tracking on Swoogo pages

      Conversion tracking on Pheedloop pages

      Conversion tracking using UTM parameters

      Tracking URL builder

      Troubleshooting and help


      Conversion tracking setup

      To use conversion tracking, you will need to generate a conversion tracking script that needs to be added to your event pages. These instructions apply to the general HTML setup. If you are using Cvent, Visit by GES, Pheedloop, or Swoogo, please refer to the specific instructions provided for those platforms above.

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select HTML web page option; if your registration pages are not on the standard HTML webpage, please choose from the provider-specific instructions above.
      5. You will now need to have this code added on all the event pages - marketing, registration and confirmation page - and you will need to send this to whoever is your website and registration page provider and ask them to add the snippet of the code to those pages.
      6. If you are using GTM, please scroll down to the next section of this article. 

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option - select HTML web page - if you are a Pro subscriber, you can choose to add advanced reporting to the code. 
      4. Ask your confirmation page provider to add this code to the body section of the page. 
      5. If you are using GTM, please scroll down to the next section of this article.

      Once both parts of the code have been implemented correctly, you will be able to see successful conversions in the dashboard. 

      Please watch the video below for a detailed overview of the entire implementation process.

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking using Google Tag Manager

      Google Tag Manager (GTM) streamlines the code implementation process, allowing you to add the snippets via a tag within a container instead of having to add them to each individual page.

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select HTML web page (standard) option; if your registration pages are not on the standard HTML webpage, please choose from the provider-specific instructions above.
      5. Go to the Google Tag Manager and find a container that is present on all of the event pages. 
      6. Create a new tag within that container, naming it “Gleanin tracking code YEAR.” To make future edits easier, we suggest using the event year or season, such as 2025 or Spring 2026, as part of the tag name. Set the tag type to Custom HTML.
      7. Paste the snippet of the code generated in the Web tracking code section in your Gleanin account into the HTML box. 
      8. Find an existing trigger or create a new one that will fire on all pages and apply it to the tag. 
      9. Save all changes. 

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option select HTML web page - if you are a Pro subscriber you can choose to add advanced reporting to the code. 
      4. Go to the Google Tag Manager and find a container used for this event. 
      5. Create a new tag within that container, naming it “Gleanin confirmation page code YEAR.”  As with the web tracking one, we suggest using the event year or season, such as 2025 or Spring 2026, as part of the tag name. Set the tag type to Custom HTML.
      6. Paste the snippet of the code generated in the Confirmation page tracking section in your Gleanin account into the HTML box. 
      7. Find an existing trigger or create a new one that will fire only on the confirmation page (in the example below, we have a page path containing thank-you, but it might be a different one in your case, as long as it is a confirmation page-only) and apply it to the tag. 
      8. Save all the changes. 
      9. If you are a Pro subscriber and want to use advanced reporting, please check this article. 

      Once both parts of the code have been implemented correctly, you will be able to see successful conversions in the dashboard.

      Please note that tags can be reused, which simplifies the process for future events. If your event is held annually, you can simply access the existing tags from the previous year, update their names, and modify the HTML snippets as needed instead of creating completely new tags. Make sure that your event has ended before making any edits. 

      Please watch the video below for a detailed overview of the entire implementation process.

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking on Cvent pages

      If you are using Cvent for your registration pages, you can implement conversion tracking by creating a custom code snippet within your Cvent account. Please note that the instructions provided below will apply only to the Cvent pages. 

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select the Cvent option; if your marketing pages are not on Cvent, please see the HTML standard section on how to implement the web tracking code for standard pages. 
      5. Copy the code generated and log in to your Cvent account. 
      6. Go to your Admin panel and from the left-hand side menu, choose Code snippets and click on Create code snippet.
      7. Fill in the following details:
        1. Name - Gleanin UTM store
        2. Code - GLEANIN_UTM_STORE
        3. Type - Approved
        4. Allow website visitors to turn off code snippet - No, use snippet for everyone on event websites
        5. Code snippet - paste the code generated in Gleanin
        6. Save
        Please note that this code will now be available for all of your Cvent account events, so this is a one-off setup. 
      8. Go to the Event in question and from the left-hand side menu, click on Marketing and then Code snippets 
      9. Click on Add code snippet, and on the next screen click on the three dots icon and select the Gleanin UTM store. 
      10. Under Snippet type, select All website and registration pages and Save. 

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option select Cvent - if you are a Pro subscriber you can choose to add advanced reporting to the code. 
      4. Go to the Website & Registration tab and select Registration Process
      5. Click the Customize button for the confirmation page
      6. Under Page Elements, select Code and drag it to where you want Gleanin to appear on the page
        1. NB. If you don't see Code under Page Elements you will need to ask Cvent to switch this feature on for you
      7. Paste the Gleanin code into the space
      8. Click Apply Changes and then Save

      Please watch the video below for a detailed overview of the entire implementation process.

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking on Visit by GES pages 

      If you are using Visit by GES (N200) for your registration pages, you can implement conversion tracking by creating a custom code snippet within your Visit account. Please note that the instructions provided below will apply only to the Visit pages. For any additional event pages that you have created, you will need to integrate the web tracking code according to the standard setup outlined in the first section.

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select the Visit option; if your marketing pages are not on Visit, please see the HTML standard section on how to implement the web tracking code for standard pages. 
      5. Log in to your Visit account and go to the event in question. 
      6. From the left-hand side menu, click on Form and choose </> Scripts
      7. Click on the Event script tab and paste the snippet of code generated in your Gleanin account into the code box. This code will be added across all of the event forms and pages. 
      8. Click on Save. 

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option select Visit - if you are a Pro subscriber you can choose to add advanced reporting to the code. 
      4. Log in to your Visit account and go to the event in question. 
      5. Go to the Forms section in the left-hand menu and select the relevant form
      6. Make sure you select the Complete page and are on the Current Page Settings (unlike the web tracking code, this one must be on the confirmation page only )
        Screenshot 2025-03-25 at 15.59.52
      7. Click in Edit JavaScript
      8. Paste the code from Gleanin into the box and then save your changes.

      Please watch the video below for a detailed overview of the entire implementation process.

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking on Swoogo pages

      If you are using Swoogo for your registration pages, you can implement conversion tracking by creating a custom code snippet within your Swoogo account. Please note that the instructions provided below will apply only to the Swoogo pages. For any additional event pages that you have created, you will need to integrate the web tracking code according to the standard setup outlined in the first section.

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select the HTML web page (standard) option.
      5. Copy the code generated and log in to your Swoogo account. 
      6. Go to your Account hub and go to Themes & Assets from the left-hand side menu, and choose JavaScript Snippets and click on Add snippet.
      7. Add in the following details:
        1. Name - Gleanin UTM store
        2. Code - paste the snippet of code generated in Gleanin
        3. Code Position - Foot of page
        4. Save
      8. Go to the Event where you want this snippet to be used.
      9. Click on Website and under Tools & Analytics, click on JavaScript Snippets
      10. If the snippet has been added correctly on the account level, you will see it listed on the page, and under Include On, select All Pages; if you cannot see the snippet, use the search bar to find it. 
      11. Click Save

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option, select HTML web page (standard) - if you are a Pro subscriber, you can choose to add advanced reporting to the code. 
      4. Log in to your Swoogo account and go to the event in question. 
      5. Choose Website from the left-hand side menu. 
      6. Go to Pages, select the Registration tab and click on the edit icon next to the Confirmation page
        Screenshot 2025-03-26 at 10.32.00
      7. Scroll down to the Custom Code Settings section and paste the Gleanin code into the Custom Code box. 
      8. Set the Code Position to Foot of the page.
      9. Save the changes. 

      Please watch the video below for a detailed overview of the entire implementation process.

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking on Pheedloop pages

      If you are using Pheedloop for your registration pages, you can implement conversion tracking by adding a custom code snippet to your Pheedloop pages. Please note that the instructions provided below will apply only to the Pheedloop pages. For any additional event pages that you have created, you will need to integrate the web tracking code according to the standard setup outlined in the first section.

      Web tracking code

      To access the first part of the conversion tracking code, you need to follow the steps below:

      1. Log in to your Gleanin account and navigate to the event for which you want to set up tracking.
      2. Choose the Conversion tracking section from the left-hand side menu.
      3. Click on the Web page tracking section to expand the menu.
      4. Under Marketing page provider and Registration page provider - select the Pheedloop option; if your marketing pages are not on Cvent, please see the HTML standard section on how to implement the web tracking code for standard pages. 
      5. Copy the code generated and log in to your Pheedloop account. 
      6. Go to the Event Website and click on Settings. 
      7. Click on Custom code and paste the code generated in Gleanin. 

      Confirmation page code

      Once the web tracking code is implemented, you will need to follow the below:

      1. Go back to the Conversion tracking section.
      2. Click on the Confirmation page tracking section to expand the menu.
      3. From the Custom code option, select Pheedloop - if you are a Pro subscriber, you can choose to add advanced reporting to the code. 
      4. Go to the Event Website and click on Settings. 
      5. Click on Custom code and paste the code generated in Gleanin. 

      Please note that this code is only for conversion tracking, and if you want to embed the Gleanin share tool, you will need to follow the steps here. 

      Conversion tracking using UTM parameters

      UTM parameters are URL parameters used to track the effectiveness of online marketing campaigns. They identify the campaign that refers traffic to a specific website and can be parsed by analytics tools to populate reports.

      There are many different UTM parameters, which can be used however, the most commonly used in Gleanin are the main 3 below:

      • utm_source - identifies which site sent the traffic, and is a required parameter
      • utm_medium - identifies what type of link was used
      • utm_campaign - identifies a specific product promotion or strategic campaign

      To track the conversion on your side you will need to add the URL parameters and make sure that your Google Analytics setup is correct. Please see the article here for more information. 

      Here is an example of an attendee campaign destination URL that can be used in Gleanin:

      https://www.test.com/regsitration-page?utm_source=gleanin&utm_medium=gleanin-speaker

      &utm_campaign=gleanin-11111

      It is highly recommended to set up both the Gleanin conversion script and UTM parameters for your campaign in order to ensure that no conversions are missed. From our experience, we have found that occasionally our conversion tracking may underestimate the results when compared to UTM tracking. Therefore, using both methods will provide a more accurate and comprehensive view of your campaign's performance.

      Tracking URL Builder

      With the tracking URL builder, you have the ability to add new or verify the current UTM parameters for your landing page URL.

      To add UTM parameters to your URL:

      1. Navigate to your campaign dashboard
      2. Click on the Edit button on the Landing page URL tile
      3. You have the option to either:
        1. accept our recommended settings in the URL health check box on the right-hand side or
        2. click on Show builder to add and customise the parameters yourself
      4. After making your changes, don't forget to click on Save.

      You can always include additional custom UTM parameters, by clicking on "Add additional custom UTM code" and adding them into the designated fields.

      To review the existing UTM parameters on your landing page URL:

      1. Navigate to your campaign dashboard
      2. Click on the Edit button on the Landing page URL tile
      3. Once you input your landing page URL in the specified box, you will see the URL health checker on the right-hand side:
        1. if everything looks correct, the checker box will turn green
        2. if adjustments are necessary, the box will turn yellow and offer recommendations for updating your URL
      4. If you have made any changes or accept recommendations, don't forget to click on Save changes. 

      Please note that you have the flexibility to make adjustments based on the recommendations or keep your original URL as is.

      PRO subscribers have the option to create a customised destination URL for each of their speakers or exhibitors. By adding UTM parameters to these URLs, you can track conversions specifically from each individual stakeholder.

      Troubleshooting and help

      If you have followed all the necessary steps and ensured that the added code matches exactly what was generated on the platform, and if you have included all components of the code but are still encountering issues, please feel free to contact us at hello@gleanin.com.

      We will need to inspect all of the pages to verify the code, which typically requires going through the registration flow. For free registrations, we will proceed through the flow; however, a discount code for the paid registrations will be necessary.